Integrating Flip Voice AI With Zoom Contact Center

Last updated: June 30, 2026

Learn how to connect Flip Voice AI to your Zoom environment and configure custom flows for automated call routing. This guide provides step-by-step instructions on setting up SIP integrations, mapping variables, and assigning routing logic to your phone numbers.

App Installation and Connection

  1. Navigate to the Flip marketplace listing on the Zoom Marketplace

  1. Click "Visit Site to Add" this will redirect you to the Flip Portal

  1. Once on the Flip Portal, click "Add Zoom App"

  1. For the "Connection Name" put "Flip" and "Token" can be anything. It is unused in our integration. Then press submit

  1. Click "Allow"

  1. Once you click allow you will be redirected back to the Flip Portal. It will take a few seconds for us to authenticate with Zoom.

  1. Once authenticated you will see a success message. You can now click "Return to Zoom"

  1. This will take you to the integrations page in Zoom. Here we need to configure the integration from the Zoom side. First we need to assign a division. Click the three dots on the Flip connector

  1. Click "Assign division"

  1. Select your main division

  1. Click "Assign"

  1. Next, we need to assign a region, Click "View connector settings"

  1. Click Region dropdown

  1. Click "Flip - Voice AI"

  1. Click "Save" and thats the connection between Flip and Zoom setup!

Flow Setup

  1. Click "Add flow"

  1. Type "Flip Flow" in Name field

  1. Click "Add"

  1. Add Bot widget to flow

  1. Select "Flip" from Bot dropdown

  1. Copy the Phone number

Phone Integration Configuration

  1. Click "Phone Integration"

  1. Click "Add Integration"

  1. Select "Zoom" as telephony vendor and click "Continue"

  1. Paste phone number into Zoom pseudo number field

  1. Type "Zoom" in Integration Label field

  1. Click "Next"

Flow Mapping and Finalization

  1. Click here.

  1. Type "DNIS" in Header field

  1. Select "To" from Variable dropdown

  1. Click "Inbound from Bot"

  1. Type "FORWARDING" in Header field

  1. Click the "Select a variable" field.

  1. Click "Flow variables"

  1. Click "Add local variable"

  1. Type "Flip Forwarding Destination"

  2. Select "String" as Data type

  1. Click "Add"

  1. Click here.

  1. Select "Flip Forwarding Destination" from variable dropdown

  1. Add Route to widget to flow

  1. Click "Variable"

  1. Select "Flip Forwarding Destination" as routing variable

  1. Click "Save"

  1. Click "Publish"

  1. Click here.

  1. Select phone number checkbox

  1. Click "Assign"

  1. Select "Flip Flow" from Voice Flow dropdown

  1. Click "Save"

  1. Type "Main Line" in Label field

  1. Paste phone number into Public Phone Numbers field

  1. Click "Add"

  1. Paste in the copied phone number and remove any spaces

  1. Click "Save"

Removing the integration

  1. Navigate to https://marketplace.zoom.us/

  1. Click "My library"

  1. Select the app you want to manage from your library.

4. Click "..."

  1. Click "Delete"

  1. Click "Delete"

  1. Navigate to the 'Manage app' tab.

  1. Click "Remove"

  1. Click "Remove"